Monday 12 September 2011

THE CROOKED HOUSE

REEVETHORPE NEW MALDEN

WE THE STAFF WOULD LIKE TO FORMALLY WARN THE GENERAL PUBLIC OF OUR GRAVE  CONCERNS OVER RECENT INSTRUCTIONS GIVEN TO US BY THE OWNERS WHO OPERATE THE GARAGE NAMED REEVETHORPE WHICH IS SITUATED IN WELLINGTON CRESECENT NEW MALDEN. WE HAVE BEEN THREATENED WITH DISMISSAL FROM THEIR EMPLOY IF THE INSTRUCTIONS ARE NOT CARRIED OUT OR IF WE SPEAK OUT AGAINST WHAT MUST BE FRAUDULENT TRADING PRACTICES.  

SO IF YOUR REPAIR OR SERVICE INVOICE WAS VERY HIGH THEN PLEASE READ BELOW, THIS MAY EXPLAIN WHY.

THE FOREIGN OWNERS,  MR NASSER BIN EL-TAIRY AND HIS WIFE MRS PATRICIA BIN EL-TAIRY HAVE INSTRUCTED THE STAFF TO CARRY OUT THE FOLLOWING. 

1/  THE TECHNICIANS ARE TO FALSELY IDENTIFY AND REPORT UNNECESSARY WORK ON ALL VEHICLES ENTERING THE WORKSHOPS. THIS IS THEN SOLD ONTO THE UNSUSPECTING OWNERS AS REQUIRED THUS DUPING THE OWNERS INTO UNWARRANTED REPAIRS. THE MAJORITY OF THESE REPAIRS WILL NOT BE CARRIED OUT. THIS IS DESIGNED TO INCREASE WORKSHOP TURNOVER AND COMPANY PROFITS WHILST RIPPING OFF THE CUSTOMERS. 

2/ NOT ALL PARTS REPORTED AND AUTHORISED BY THE OWNERS FOR REPLACEMENT ARE TO BE REPLACED, HOWEVER THE OWNERS MUST BE CHARGED AS IF ALL COMPONENTS HAVE BEEN CHANGED.

3/ WE ARE TO CHARGE A RETAIL LABOUR RATE THAT WOULD BE  CONSIDERED TWICE THE AMOUNT REGARDED AS ACCEPTABLE TAKING INTO CONSIDERATION OUR STATUS AS A NON FRANCHISED GARAGE AND OUR LOCATION DESPITE MANY IMMEDIATE AND LOCAL TRADERS CHARGING A FRACTION IN COMPARISON.  

4/ WE ARE TO CHARGE ALL ENGINE OIL'S AS IF THEY ARE PREMIUM GRADED BRANDS, BETWEEN £20.00 AND £30.00 PER 5 LTRS. THIS WHILST WE MUST PURCHASE AND DECANT UN-BRANDED CHEAP LOCALLY SOURCED ALTERNATIVES WHICH COST AS LITTLE AS £5.00 PER 5 LTRS.    

5/ WHEREVER POSSIBLE NON GENUINE SUB STANDARD PARTS ARE TO BE USED WHILST CHARGING THE OWNER AS IF THEY WERE GENUINE ORIGINAL EQUIPMENT. THIS CAN ADD AS MUCH AS 50 TO 60 PERCENT MORE TO THE PRICE OF A PART.

6/ SCARE MONGERING TACTICS ARE TO BE USED AS OFTEN AS POSSIBLE ESPECIALLY IN THE PROACTIVE SALE OF TIMING BELT REPLACEMENTS AND MOT FAILURE RELATED ITEMS. 

THE ADVICE FROM THE STAFF IS THIS.   

1/ PLEASE FIND A ALTERNATIVE GARAGE LOCAL TO YOU WHO YOU CAN TRUST. 
2/ ALWAYS GET A SECOND OPINION FROM A RECOGNISED BODY. ( AA/RAC) 
3/ ALWAYS RING AROUND LOCALLY TO GET OTHER QUOTES.
4/ INSIST ON GENUINE PARTS ONLY AND ASK TO RETAIN ALL REMOVED PARTS.
5/ ONLY EVER TRUST GENUINE MOT TESTING STATIONS, IF IN DOUBT CALL THE GOVERNING BODY, THE VEHICLE INSPECTORATE.     

SO PLEASE BE WARNED THAT REEVETHORPE AND ITS OWNERS ( THE EL-TAIRY'S )DO NOT OPERATE IN AN HONEST WAY AND DUE TO HARD TIMES HAVE DECIDED TO RIP OFF ITS CUSTOMERS TO LINE THEIR OWN GREEDY POCKETS.

THE STAFF